Clinical Workflow Assessment + Redesign

The drive for efficiency within the hospital setting has dramatic impacts across the entire organization and beyond the specific clinical workflow in question. There are many overlapping processes within the hospital. And while they can be changed and updated individually, they all act in concert with the entire clinical and operational workflow of the hospital and so should be taken into account. Enabling efficient workflows means much more productivity within the day-to-day operations of individual departments. Efficient workflows enable the hospital to take advantage of technology solutions and processes to realize new models of healthcare delivery and enhanced patient outcomes.

The Hielix team delivers clinical and operational workflow assessment and redesign services for hospital customers with pragmatic professionals who maintain direct, in the trenches experience. We work with customers on clinical and operational workflow issues across the organization, primarily focusing our efforts on optimizing the three challenges often faced by the majority of hospitals. They include:

Patient Safety

Many times patient safety issues result from the workflows surrounding medication administration, order set interpretation, shift changes, or other areas within the delivery of care process which resulted in unacceptable levels of patient safety. Our team assesses the clinical workflows to assure the customer has the right processes and solutions to make patient care as safe as possible.

Cost

Whether mandated across all departments or driven by a specific target like operational inefficiency, our team looks at all aspects of the clinical workflow – people, process and tools – to determine how to drive efficiency into the workflow and reduce costs.

IT Enablement

With the identification and implementation of healthcare IT solutions, there are requirements to ensure that new processes and workflows address the new capabilities. Optimizing technology solutions can have impacts on cost, patient safety and overall efficiency of the organization. Our primary goal in these efforts is to determine the best workflows that take advantage of the new solution – even in cases of simply adding new staff to an existing solution.

The following pages outline the individual services that encompass the Hielix Sustainable Hospital Program: